E2E Cloud Terms & Conditions
Last Updated: November 2025
About These Terms & Conditions
This document is the agreement for your E2E Cloud service. We’ve written it in straightforward, easy to read language so you know exactly what’s included, what’s required, and how billing works. There’s no hidden fine print. These are the rules we follow together, and this version is the one that applies to your service.
1. Agreement Term & Cancellation
- Standard 36‑month agreement.
- 30‑day written cancellation notice required.
- Early cancellation fees based on remaining term and hardware amortization.
- Hardware promotions amortized over 12 months; penalties apply if canceled early.
- Hardware Warranty: All hardware carries a 12‑month warranty from the date of installation.
- Final billing may take up to two billing cycles after cancellation.
2. Billing & Invoicing
- First bill may include one‑time fees, prorated charges, and full charges for the next month.
- Installation invoiced separately from monthly phone bill.
- Taxes and fees vary by service address.
- Remote programming changes included in monthly service; on‑site service billed at current hourly rate.
- Bills are due in full upon receipt of invoice.
3. Taxes & Regulatory Fees
- Federal and state taxes, including FCC mandates, are required by law.
- E2E handles collection and remittance for compliance and transparency.
4. Shipping & Logistics
- Shipping charges are estimates; actual costs calculated at order.
- Sales tax on equipment and shipping invoiced on first monthly bill.
- Freight defaults to ground shipping; expedited options available at additional cost.
5. Service Hours & Installation
- Installation during business hours (8:30 AM – 5:00 PM, Mon–Fri).
- Porting of phone numbers occurs at 12:00 noon on weekdays.
- After hours, weekends, holidays billed at overtime rates.
- Customer responsible for cabling changes; cabling not included.
- Scope of Responsibility: E2E provides installation and remote programming for Elevate services only.
- E2E is not responsible for the customer’s internal network, firewall, or cabling.
- E2E is not responsible for third‑party vendor software or applications outside of Elevate.
- Free remote programming does not include troubleshooting of customer networks or non‑Elevate software.
6. Payment Options
- Payment due in full upon receipt of invoice.
- Monthly payments accepted via ACH or Credit Card through our secure portal.
7. Change Orders
- Alterations to scope require a signed change order before additional work proceeds.
8. Customer Obligations
- Firewall required for SIP‑based VoIP security.
- Customer indemnifies E2E against damages from unprotected networks.
- International calling disabled by default; can be enabled with written authorization.
9. Fraud Monitoring
- E2E NOC monitors call patterns hourly for international/high‑cost destinations.
- International calling disabled if thresholds exceeded; re‑enabled only with written authorization.
- SIP endpoints must be secured behind a firewall.
Installation Discovery Clause
This quote is based on information provided during chat and planning. Upon installation, additional equipment, licenses, or labor may be required to complete the project.
Confidentiality Notice
This quote and its associated Terms & Conditions are intended for the recipient only. They may not be shared, distributed, or disclosed without written consent from E2E Technology.
Closing Note
These Terms & Conditions are meant to keep things clear and simple. If anything here raises a question, just reach out and we’ll walk you through it. Our goal at E2E is straightforward: protect your service, keep billing transparent, and make sure you always know what to expect.